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If your question is not listed below, simply send an email to info@crown-of-thorns.com and we will reply to your question soonest!
Q. I don"t have a credit card. May I still place an order?
A. Yes! There are two ways:
1. Do You Have A Debit Card? We accept debit cards with the Visa or MasterCard logo on them!
2. You Can Order By E-Mail. Just send an e-mail to info@crown-of-thorns.com with the following details!
a. Your Name
b. Daytime Phone
c. Evening Phone
d. E-mail Address
e. Zip Code, Address and Country/State you want the item(s) shipped to
f. List the items you are interested in
When we receive your e-mail, we will call or email you with the total price of your order including shipping to your door, and provide you with the address to mail your check or money order (in US Dollars).
Q. I am having trouble ordering online - what do I do?
A. Report it !!
Just send us an email to info@crown-of-thorns.com with the following information to help us assist you, or call +972-3-6885422!
When we receive your information, we will contact you right away!
a. Your Name
b. Daytime Phone
c. Evening Phone
d. E-mail Address
e. Zip Code, Address and Country/State you want the item(s) shipped to
f. Name of website you experienced the problem on:
g. List the items you are interested in
Q. I did not receive an email confirmation when I placed my order - why?
A. There are two reasons you would not receive an email confirmation after ordering. You either did not enter your email address on the order form, or you accidentally typed your email address wrong on the order form.
If you would like a receipt for your order, please email us your request and include your name, address, date you ordered, and items you ordered. We will email you your receipt!
Q. How do I check the status of my order?
A. Please be aware of the following before contacting Crown of Thorns
All items are shipped via Regular Parcel Post or via EMS (Express Mail Service), which you choose when completing your order. Shipment through Regular Parcel Post will take 2-3 weeks, shipment through EMS will take 4-5 days. Sometimes you have to allow a few more business days for your order to arrive to you.
. Please be aware that you may receive separate packages on different days. Do not be alarmed if your order is not complete in one box!
For the fastest way to check the status of your order:
1. Please mail us complete information as mentioned below. The more information we have, the faster we can assist you.
2. Please do not submit multiple requests.
You will receive a response within 24 hours by email or phone with the status of your order. For this reason please double check that your phone number(s) and email address are correct on the mail that you send us to info@crown-of-thorns.com!
First let"s be sure you ordered from us - Does the name Crown of Thorns appear on your credit card associated with a charge on your statement?
Date transaction from Crown of Thorns appeared on you statement?
Which Internet site did you order from?
Did you get an email confirmation from Crown of Thorns at the time the order was placed?
Date you placed your order
a. Your Name
b. Address
c. Zip
d. City / State / Province / Country
e. Daytime Phone
f. Evening Phone
g. E-mail Address
What address did you request the product(s) to be shipped to?
h. Shipping Name
i. Shipping Address
j. Shipping Zip
k. Shipping City / State / Province / Country
l. List the items you ordered
Q. How Do I Return an Item For Credit or Replacement?
A. The fastest way is by email. Simply Email Us to info@crown-of-thorns.com the following information:
1. Your full name, address & phone number
2. The name and address the merchandise was shipped to
3. The item(s) you wish to return/exchange and the reason(s) for the return/exchange.
You can also call +972-3-6885422 and leave a message. We will call you back with instructions for returning/exchanging your item(s) within 24-48 hours.
WARNING: DO NOT just return an item without doing one of the above! We need to give you the correct address to return your item(s) to!
We will contact you within 24-48 hours by phone or email and give you the proper instructions and the correct address where to send your return!
Following these procedures will result in a smooth and painless transaction, and speed up your refund or exchange considerably!
For additional information please look at the General Shipping Information and Return Authorization Policy.
Q. My question is not listed, how do I contact Customer Support?
A. If you have not found your answer on our Main Customer Service Page, then please Email Us at info@crown-of-thorns.com or Call +972-3-6885422 7 days per week 9:00am to 9:00pm EST. Voice mail available after business hours
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