All items are shipped via Regular Parcel Post or via EMS (Express Mail Service), which you choose when completing your order. Shipment through Regular Parcel Post will take 2-3 weeks, shipment through EMS will take 4-5 days. Sometimes you have to allow a few more business days for your order to arrive to you. Please be aware that you may receive separate packages on different days. Do not be alarmed if your order is not complete in one box!

Product Guarantee

Every product you buy must be free of defects, or you may return it, see the Return Authorization Policy for replacement or refund.

That"s it! No fine print. We want you to be completely satisfied with your purchase!

Returns

Items must be unused in the original packaging. The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom, orders or demo items are not returnable either domestically or internationally.

If you have questions regarding international shipping or returns that are not covered here please email your questions to us - info@crown-of-thorns.com.

Return Authorization Policy

Return authorization is required from Crown of Thorns. for any returned merchandise. In case you want to return an item, you have to inform Crown of Thorns within 5 business days after receipt of the item.

Manufacturers warranties do apply to defective merchandise, however, we cannot accept returns on used goods, opened cassette tapes, compact discs, videos, any special order merchandise, or discounted items.

Items must be unused and in original packaging for refund. There will be a full refund with no deductions if the error is ours.

All items must be returned within 30 days of receiving the item. Return freight is the customer"s responsibility. Items returned past the 30 days are subject to a 25% restocking fee.

If you are wishing to return an item that you bought during a free shipping special, the normal shipping charge will be deducted from your refund for that item.

Non-Authorized Returns

Items that are shipped back to us without following the above policy are subject to a 20% restocking fee, and shipping charges. All items must be returned within 30 days of receiving item. Return freight is the customer"s responsibility. Items returned past the 30 Days are subject to a 25% restocking fee.

!! If you wishing to return an item that you bought during a free shipping special, or if you just want to return a good for any other reason, the normal shipping charge will be deducted from your refund for that item.

If you have questions regarding shipping or returns that are not covered here please email your questions to us - info@crown-of-thorns.com.

Duties

International customers will be responsible for payment of any applicable duties at the time an order arrives at its destination. You must contact your local Department of Commerce for any duty and taxes that may be added. Crown of Thorns orders only include the cost of the item(s) and the shipping. Any duty or taxes may be added at the time of delivery.